Detalles MARC
| 000 -LEADER |
|---|
| fixed length control field |
01464cam a22003977a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
000747 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
armpuni |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20160923144633.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
160923s1989####xx#a##########000#0#und#d |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
armpuni |
| Transcribing agency |
armpuni |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
es |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER |
|---|
| Universal Decimal Classification number |
658.11 |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER |
|---|
| Universal Decimal Classification number |
658.562 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Berry, Leonard L. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Calidad de servicio : |
| Remainder of title |
una ventaja estratégica para instituciones financieras. / |
| Statement of responsibility, etc |
Leonard L. Berry, David R. Bennett, Carter W. Brown |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Madrid : |
| Name of publisher, distributor, etc |
Diaz de Santos, |
| Date of publication, distribution, etc |
c 1989 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xx, 203 p. : |
| Other physical details |
il.;, 22 cm. |
| 440 #0 - SERIES STATEMENT/ADDED ENTRY--TITLE |
|---|
| Title |
Liderazgo en Banca |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Incluye bibliografía al final de los capítulos. |
| 550 ## - ISSUING BODY NOTE |
|---|
| Issuing body note |
Calidad de servicio |
| 550 ## - ISSUING BODY NOTE |
|---|
| Issuing body note |
Calidad de servicio: más allá del compromiso |
| 550 ## - ISSUING BODY NOTE |
|---|
| Issuing body note |
Calidad de servicio: un camino para recorrer, no un destino. |
| 550 ## - ISSUING BODY NOTE |
|---|
| Issuing body note |
El desafío indispensable |
| 550 ## - ISSUING BODY NOTE |
|---|
| Issuing body note |
El imperativo de la calidad de servicio |
| 550 ## - ISSUING BODY NOTE |
|---|
| Issuing body note |
Establecer la agenda de la calidad de servicio |
| 550 ## - ISSUING BODY NOTE |
|---|
| Issuing body note |
Lecciones de servicio de otras industrias |
| 550 ## - ISSUING BODY NOTE |
|---|
| Issuing body note |
Liderazgo de servicio: la fuerza del empuje |
| 550 ## - ISSUING BODY NOTE |
|---|
| Issuing body note |
Preparar a la gente para servir mejor |
| 550 ## - ISSUING BODY NOTE |
|---|
| Issuing body note |
Recursos de ordenación para la realización del servicio |
| 550 ## - ISSUING BODY NOTE |
|---|
| Issuing body note |
Reforzamiento de un servicio de gran calidad |
| 550 ## - ISSUING BODY NOTE |
|---|
| Issuing body note |
Verdadera calidad de servicio |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Bennett, David R. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Brown, Carter W. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
LIBRO |
| Source of classification or shelving scheme |
|
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) |
|---|
| a |
WDS |
| d |
1994-11-23 |