Detalles MARC
| 000 -LEADER |
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| fixed length control field |
01267cam a22003617a 4500 |
| 001 - CONTROL NUMBER |
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| control field |
000439 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
armpuni |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20161116130229.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
160923s1993####xx#a##########000#0#und#d |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
armpuni |
| Transcribing agency |
armpuni |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
es |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER |
|---|
| Universal Decimal Classification number |
658.98 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Horovitz, Jacques |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
La satisfacción total de cliente : |
| Remainder of title |
la estrategia de 25 compañías europeas líderes en calidad de servicio / |
| Statement of responsibility, etc |
Jacques Horovitz, Michele Jurgens Panak |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
MadridBuenos Aires : |
| Name of publisher, distributor, etc |
McGraw-Hill, |
| Date of publication, distribution, etc |
c 1993 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xxi, 342 p. : |
| Other physical details |
il.;, 24 cm. |
| 440 #0 - SERIES STATEMENT/ADDED ENTRY--TITLE |
|---|
| Title |
Serie McGraw-Hill de Management |
| 550 ## - ISSUING BODY NOTE |
|---|
| Issuing body note |
Comunicarse externa e internamente |
| 550 ## - ISSUING BODY NOTE |
|---|
| Issuing body note |
La cultura corporativa es esencial |
| 550 ## - ISSUING BODY NOTE |
|---|
| Issuing body note |
La estrategia de servicio: la creación de diferencias habilidosas |
| 550 ## - ISSUING BODY NOTE |
|---|
| Issuing body note |
Los mandos intermedios |
| 550 ## - ISSUING BODY NOTE |
|---|
| Issuing body note |
Medir y controlar |
| 550 ## - ISSUING BODY NOTE |
|---|
| Issuing body note |
Piedra angular de la estructura corporativa |
| 550 ## - ISSUING BODY NOTE |
|---|
| Issuing body note |
Poder de liderazgo |
| 550 ## - ISSUING BODY NOTE |
|---|
| Issuing body note |
Sacar partido a la tecnología |
| 550 ## - ISSUING BODY NOTE |
|---|
| Issuing body note |
Seleccionar adecuadamente, dar buena formación. |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
CLIENTE |
| Source of heading or term |
LEMB |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
INDUSTRIA |
| General subdivision |
ORGANIZACION |
| Source of heading or term |
LEMB |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
VENTAS |
| Source of heading or term |
LEMB |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Jurgens Panak, Michele |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
LIBRO |
| Source of classification or shelving scheme |
|
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) |
|---|
| a |
R G |
| d |
1994-11-03 |